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Facilitating the Design Thinking approach

  • // Continuing Education
  • // Program taught in French / Program taught in English
  • // En entreprise / Nantes (France)

How can we gain a thorough understanding of the Design Thinking process? How can it be implemented with a team? How can we adopt an approach and a position that support the Design Thinking process?

Design Thinking

This program helps participants gain a thorough understanding of the Design Thinking process. The aim is to be inspired by a designer’s way of thinking in order to innovate or find a solution to a problem.
As well as specific methods and tools, it is also a question of learning to take a stance that helps create a product or service that is particularly suited to a precise need.
The aim is to come up with solutions which can be widely used and/or understood with maximum effectiveness, comfort, simplicity or security.

This program lets you become a “Design Thinking Facilitator” through a process known as “Double Diamond”, so that you can propose a new way of approaching problems to individuals or a team, and get them to think and act differently.
The facilitator identifies the areas of tension in order to resolve them using soft skills and know-how, co-design, listening techniques, empathy, observation, immersion and creativity.


At the end of the training program, you will be able to:

  • Implement more flexible and iterative working methods so that the best development paths are chosen more quickly
  • Work in a more collaborative manner
  • Co-construct with your clients to gain a better understanding of the creation of value
  • Observe users, collect and understand their needs
  • Encourage the expression of creativity to help circulate fresh ideas
  • Design and make rapid prototypes of new uses to consolidate the concept and integrate the user experience
  • Create a vision of your future activity to unite stakeholders
  • Extend the realm of possibilities and encourage the development of soft skills (ability to construct imaginaries, listening, empathy, curiosity).

Learning by doing

The school has always championed project-led teaching, the aim being to apply the knowledge transmitted to the learner and to test it in the context of a real project. This immersive approach encourages the use of methods and techniques, and develops soft skills such as empathy, creativity, team work and the Maker mentality.
This pedagogical method, led by a designer, gives learners the confidence to take a different approach to the innovation process and to embrace the concept of Design Thinking.
The program is run by designers, ethnologists or graphic facilitators with considerable expertise in their respective fields.

Double Diamond model applied to the Design Thinking training program


6 modules of 1 to 4 days each
+ 2hrs of tutoring
13.5 days in total

Nantes or in-company

Forthcoming sessions:

1/ Service design : 19 & 20 january 2022

2/ Better observation of users : 21 january 2022

3/ Graphic facilitation : 3 & 4 march 2022

4/ Facilitate creativity workshops : 21 & 22 march 2022 

5/ Prototype the ideas : 7 & 8 april 2022

6/ Innovation of use : 10 - 13 may 2022


1/ Service design : April 12 and 13, 2022
2/ Better observation of users : 19 april 2022
3/ Graphic facilitation : 19 & 20 may 2022
4/ Facilitate creativity workshops : 23 & 24 may 2022
5/ Prototype the ideas : 14 & 15 june 2022
6/ Innovation of use : June 28 to July 1, 2022


Laura SEVO and Stéphanie LANDAIS
Continuing Education team
[t] +33 (0)2 51 13 50 70
Follow us on the Design Thinking group on Facebook or LinkedIn

Get a personalized quote for this training program


The program includes 6 training modules with 2 hours of remote tutoring throughout the course. After the training, the learner’s skills are validated by a jury during a presentation of a professional project in which the Design Thinking process is used.

1- Service design – 2 days:

  •  Introduction to the principles and benefits of service design and collaborative design applied to an innovation process.
  • Presentation of a case study and analysis method
  • A few principles of field immersion
  • Internalizing real user practices together to rapidly identify relevant and exploitable knowledge
  • Inspirations and ideations: using the knowledge produced during the immersion phase to imagine a new user experience
  • Problem setting – How could we…?
  • Discovery and explanation of tools specific to designing, prototyping and storytelling
  • Discussion and putting the innovation process in the context of a specific situation in the company or local authority

2- User research basics – 1 day:

Defining a user observation protocol with the working group:

  • Defining a suitable place for data collection coming directly from users
  • Observing user behavior without intervening, in order to collect qualitative raw data with a variety of aids such as written notes, photos, videos, etc.
  • Meeting the users observed and interview them to get their point of view
  • Compiling indirect data such as metadata or statistics, to be used later collectively.

Supporting the project group in the design of a user experience:

  • Analyzing critically and collectively the results of the information search and in situ user interviews
  • Studying the literature on the subject (scientific or sociological), to hypothesize about a user issue
  • Identifying pre-existing solutions, in order to analyze their positive and negative results on the user.

3- Using graphic facilitation – 2 days:

Supporting the project group in the design of a visual representation:

  • Building a library of visual vocabulary
  • Visualizing the points of contact between participants in the meeting or project
  • Showcasing the emotions felt by the project team

Representation of ideas using graphic mediation to get the best possible overview and to clarify the main issue:

  • Mapping out the chain of events for the project team
  • Rendering complex reasoning intelligible by organizing information using simple graphic forms that can be understood by all
  • Using visuals to encourage discussions within the team and to agree on a common vision

4- Running a creativity workshop – 2 days:

Exploration of the design problem

  • Analysis of the design problem
  • Preparing the team for the creative process


  • Using creative techniques and tools to produce ideas
  • Analysis and organization of ideas

Production and visualization of concepts

  • Creation of concepts
  • Evaluation and optimization of concepts

Visualization of concepts

  • Representation of concepts in user scenarios
  • Making a case for the concepts

Workshop overview

  • Group analysis of concepts
  • Future application in the company

5- Prototyping your ideas - 2 days:

  • Designing a quick solution: using scenarios, interface mock-ups, media or illustrations for the narrative (paper, cardboard, photos, photo novel, stop motion, etc.)
  • Optimizing the workflow between the project teams
  • Testing and validating hypotheses resulting from the use scenario
  • Reducing development costs thanks to quick and dirty prototyping
  • Persuading decision-makers of the choices to be made

6- Use innovation - 4 days:
Raising awareness of design and experimenting via action learning based on the double diamond model (research, synthesis, ideation and prototyping):

  • Presentation of Design Thinking, the double diamond and tools
  • Collective choice of the issue to be examined and the subject of field observations
  • Observation of users in the field
  • Conceptualization phase, development of ideas and concepts related to the given issue, prototyping and presentation of results to the group.

Admission requirements

Open to all.
This program is aimed particularly at project managers, people responsible for R&D, innovation, marketing, production, after-sales service, consultancy and coaching activities, human resources and management, administrative or finance positions, regardless of the line of business (industries, services, local authorities, consultants, etc.)

Teaching staff

All our Design Thinking training programs are run by professional designers.

For the “Facilitating the Design Thinking process” program, 6 professionals teach the various modules and a dedicated tutor accompanies you throughout the program.

Job prospects and further education

Cette certification permet d'améliorer vos compétences professionnelles, notamment pour intégrer des services d'innovation, transformation, DSI, RH, R&D, Marketing, des services de gestion des collectivités, des postes de gestion de projet...
Consulter l'article relatif au marché du travail et Design Thinking.

Tous les détails sur les débouchés, passerelles et équivalences sont indiqués dans le document de certification du Répertoire Spécifique RS 5208.



Educational and technical terms

Cette formation certifiante est éligible au CPF pour le suivi de la totalité des modules constituant le parcours.
Il n'y a pas de possibilité de validation partielle.
Quatre jurys par an sont programmés.

Pédagogie par le projet et mise en pratique des connaissances transmises à l’apprenant.
Tous les supports de formation sont fournis en papier et / ou de manière dématérialisée.
La salle de formation est équipée d’un moyen de projection (TV, vidéoprojecteur), le mobilier et les espaces d’affichage sont modulables.
Des outils propres à la démarche de Design Thinking sont également exploités.

Le formateur est à l’écoute des apprenants lors de la formation.
Des temps d’échanges et de questions sont prévus dans le programme de la formation.
Si besoin, vous pouvez également contacter les chargés de la formation continue au sein de L’École de design Nantes Atlantique.


Assessment and realization terms

Rédaction d’un mémoire de 10 pages environ présentant le projet expérimenté dans le cadre réel à nous adresser 7 jours avant la soutenance par voie numérique.
Soutenance devant un jury : Deux mois après le dernier module suivi, soutenance de 30 minutes devant un jury de 3 professionnels. La présentation porte sur le sujet expérimenté dans le cadre d’un projet réel.
Le jury évaluera la capacité de l’apprenant à faciliter la démarche de Design Thinking dans un cadre professionnel sur le thème de son choix.
La soutenance est suivie d’un temps de questions du jury et d’échanges.

Retrouvez ce parcours sur la plateforme pour activer votre CPF avec le code suivant : RS 5208

Funding and clearances

L’École de design Nantes Atlantique, déjà référencée au Datadock, est certifiée QUALIOPI pour ses actions de formation continue et sa VAE depuis décembre 2020.
Cette certification, rigoureuse et basée sur le Référentiel National Unique, atteste de la qualité du processus mis en œuvre par l’école permettant de se former.

Le parcours de formation "Faciliter la démarche de Design Thinking" est éligible au CPF.
Le Compte Personnel de Formation vous permet d'utiliser vos droits pour financer tout ou partie de la formation. Retrouver ici le lien vers la plateforme pour déposer votre dossier.


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