Service design research is structured around:
• representation to better understand information flows and the interactions between such flows (Open Data, Big Data, dataviz);
• citizen involvement in the joint construction of sustainable cities;
• designing services based on a better understanding of infrastructures such as public transport, green spaces or administrative and banking services (data-driven services);
• and more generally, resource saving (water, energy), to improve the management of the urban "system" inputs/outputs: pollution, waste treatment, etc.
The research takes place in interdisciplinary workshops which bring together students, companies, local authorities and institutions; in particular with the active support of SAMOA (Société d’Aménagement de la Métropole Ouest Atlantique), the company responsible for the Ile de Nantes urban development project, who provide testing grounds and encourage dynamic exchange between the various stakeholders, from experts and entrepreneurs to the users and inhabitants of a rapidly changing neighborhood.
The research by design Connected Environments Chair, which is supported by Banque Populaire Atlantique and the LIPPI company, continues to aspire to put design at the heart of the new services to be implemented in the context of societal and technological changes to the city. It is part of the current research and questions surrounding the "Smart City". Led by Florent Orsoni, the Chair combines the experiences of two laboratories: READi Design lab (dedicated to digital culture) and Sustainable Cities Design Lab.
The term “connected environments” relates directly to sustainable city commitments and to the new challenges brought about by the development of internet technologies, particularly the question of data.
New potential for services, spaces and organizations is emerging in all manner of areas such as mobility, banking services, retail, security, etc.
What are the practical applications for citizens with a view to the common good?
From sensors to data processing, from data to services or to spatial organization, the chair seeks to test methods and tools, rethink user services and identify issues that will inform research and knowledge generation regarding our changing cities.
Research is based on:
Monitoring activities are carried out as part of a “decoding” event involving experts, researchers, designers and company representatives who bring to the table their analysis, questions and involvement in all these subjects. All these contributions form the basis for a dedicated blog « Environnements connectés ».
The methodological expertise associated with each of the Labs is tested and enhanced by experimenting on issues regarding data (recording, representation, determination of values), adapting existing services by contributing contextual data and designing new object-services. These experiments are subjected to various urban contexts and use contexts (re-definition, adaptation, space and service design). A blend of methods from design and anthropology disciplines also uses participatory tools involving users/inhabitants.